Components of WCM
The inherent capability provides tools and functionality that allow work center managers and administrators to drive productivity, efficiency, cost savings and process change in their centers. They allow a CSP Work Center Manager to monitor the work item workload, his available resource talent pool, performances, efficiencies and costs.
Some key functions and capabilities of Performance Management are:
Performance Analysis
Comprehensive data analysis that allows a manager to understand the status of his work center, work items, efficiencies, completion costs, etc.
Continuous Productivity Improvement
Decision support workstation allow managers to analyze information and apply process corrections on an ad hoc basis that will optimize his centers performance. The manager can focus his efforts on high value/high return tasks.
Reporting
- Provides a complete view of the work centers and employees performances, workloads, work items, etc. via a comprehensive set of reports and views.
- Provides operations measurements to increase productivity, efficiency, cost savings and process change in Work Centers.
- Sample baseline reports are: Pending work, Reception to Clear, Work In Progress, User Productivity, Quality of Service, Jeopardy.
- In PDF or HTML format.
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