Software Solutions for Telecom Service Providers

ServiceSPAN provides software and process management solutions that reduce complexity and empower managers in telecom service provider work centers.

• Utilize remote access virtualization to manage work center employees and operations on site and across the globe.
• Ensure efficient work assignment by automatically distributing work to appropriately skilled users.
• Accurately measure and track employee performance and report on every aspect of productivity in real-time.
• Eliminate duplication of customer information between your Customer Relationship Management (CRM) and enterprise software
• Eliminate duplication of information between your Sales Force Automation (SFA) and other enterprise software.
• Features and functionality that provide process consolidation and support of employee accountability.
• Decision support system GUI provides greater visibility, allowing managers to quickly respond to operational changes and trends and make cost-effective decisions accordingly.
• Case management software decides for users what work to do next, eliminating inconsistency and preventing 'cherry-picking' assignments.
• Application consolidation saves users' time by allowing them to access information and perform work on a single environment.
• Eliminate login and navigation of legacy applications emails, attachments, spreadsheets, and databases.
• Facilitate shared information so that users no longer need to cut and paste data to multiple applications.
• Coordinate manual and automated workflow processes by removing extraneous steps that result in slower cycle times and delayed revenue.
• Have immediate access to meaningful measurements that give managers control meeting corporate goals.
• Correlate related work so that employees work more efficiently, saving multiple steps in the process.